The Bruceville-Eddy Water Department provides water and sewer utility service to homes and businesses in the City of Bruceville-Eddy, Texas, and to customers just outside the city limits across McLennan, Falls, and Bell counties. This community guide explains how to pay your water bill, set up or stop service, office hours, and who to contact — and points you to the City’s official channels for anything you need to submit or pay.

Contact & office hours

The Water Department is handled at Bruceville-Eddy City Hall.

Phone: (254) 859-5700
City Hall: Wilcox Drive, Eddy, TX 76524
Office hours: Monday–Friday, 8:00 AM–5:00 PM (closed 12:00–1:00 PM for lunch)

You can call the office during business hours to ask for your current balance before your paper bill arrives, to report a water leak or outage, or to ask about starting service.

How to pay your Bruceville-Eddy water bill

Bills are mailed at the beginning of each month and are due by the 15th. The City offers several ways to pay:

Online: view your account and pay through the City’s official online payment portal (the “City Hall Payment” option on the City’s official website). Online bill viewing is available through the City’s municipal online payments system.
In person: cash, check, or money order at City Hall during office hours.
Automatic bank draft (ACH): you can enroll in the automatic-payment program in person at City Hall so your bill is drafted each month.
By mail: send a check or money order payable to the City of Bruceville-Eddy to City Hall, Eddy, TX 76524.

Because payment options and portal links change from time to time, always confirm the current method on the City’s official website before paying.

Late payments, cutoffs & reconnection

The cutoff date for non-payment is the first working day after the 15th due date. If a bill is not paid, and no extension is in place, water service can be disconnected the next day. If you cannot pay in full by the due date, contact City Hall before the 15th to ask about an extension or payment arrangement — extension agreements must be set up in advance, not after a shut-off. Once service is disconnected, reconnection typically requires paying the past-due balance plus any reconnection fee before water is restored.

Starting or stopping water service

New residents should visit City Hall to set up water service in their name. Be prepared to provide proof of address, a photo ID, and to pay a service deposit. When you move out or sell your home, contact the Water Department to schedule a final read and stop service so the account is closed in your name. Ask staff about transferring service to a new address within the city.

Rates, tariffs & your bill

The City maintains separate tariff (rate) sheets for customers inside and outside the city limits, and monthly charges may include water usage, a base/meter charge, and sewer where applicable. For the exact current rates that apply to your address, request the tariff sheet at City Hall or check the City’s official rate schedule — rates are set by the City Council and updated periodically.

Water quality & the annual report

Bruceville-Eddy’s public water system is regulated by the Texas Commission on Environmental Quality (TCEQ) and the Public Utility Commission of Texas. Each year the City publishes a Consumer Confidence Report (CCR), also called the annual drinking water quality report, which summarizes where your water comes from and the results of required testing. If you would like a copy of the most recent CCR, ask at City Hall or look for it in the water documents section of the City’s official site.

Leaks, high bills & conservation

A sudden jump in your water bill is often a sign of a leak. A quick way to check: turn off every fixture and watch your water meter — if it keeps moving, water is running somewhere. Common culprits are a running toilet, a dripping faucet, or an outdoor irrigation or hose-bib leak. Reading your meter before and after the billing period also helps you spot problems early. During dry Central Texas summers, the City may ask residents to conserve; simple steps — watering in the early morning, fixing drips promptly, and running full loads — lower both your bill and demand on the system.

Boil-water notices & outages

If a water main breaks or pressure drops, the City may issue a boil-water notice as a precaution. During a boil notice, bring water to a rolling boil for at least two minutes before drinking, cooking, or brushing teeth, or use bottled water, until the City announces the notice has been lifted. Official notices and service alerts are posted through the City’s notification channels — watch the City’s official website and community alerts for the latest status.

Bruceville-Eddy Water Department at City Hall in Eddy, Texas