The Bruceville-Eddy Water Department handles water accounts and billing for its customers in and around the city. This community guide brings together the contact details, payment steps and service information; applications and payments go through the City’s official channels.

Contact & office hours

Water office: (254) 859-5700
City Hall and mailing address: 144 Wilcox Drive, Eddy, TX 76524
Office hours: Monday–Friday, 8 a.m.–5 p.m.; closed noon–1 p.m. for lunch
Email: [email protected]
After-hours water emergencies: (254) 640-0721

The emergency line is for water problems outside office hours. The on-call staff cannot take payments or reconnect accounts disconnected for nonpayment; those arrangements must go through the water office during business hours.

How to pay your Bruceville-Eddy water bill

Water bills are due on or before the 15th of each month. To pay online, open the City’s Water Department page and follow Online Payments, then choose Pay My Utility Bill. This leads to Bruceville-Eddy Utilities on TrafficPayment.

Enter the full account number with its hyphens, in the format shown on the portal, such as 01-2345-67. A processing fee applies. If you are paying after the 15th, the portal instructs you to call the water office to confirm the amount first. You can also call the office if you need your current balance or cannot find your account.

At City Hall: the department accepts cash, personal checks, cashier’s checks and money orders.
By mail: use the complete City Hall address above and allow time for the payment to arrive.
Automatic bank draft: the Water ACH form is available on the official water page. Ask the office how to enroll.
Bank bill pay: the City accepts payments sent directly by your bank.

Do not use DOXO for this bill. The City says it does not authorize or accept DOXO payments. Use the payment link on its official site, even if a different service appears in search results.

Late payments, cutoffs & reconnection

The City lists the 20th of each month as the cutoff date for nonpayment. The due date remains the 15th; late and disconnection charges can apply. If you need more time, contact the office before the due date and ask about the Water Extension Form. Do not assume that submitting a request changes your deadline—confirm the arrangement with staff.

For an account that has already been disconnected, ask the water office for the full amount due and the steps for reconnection. An online payment alone is not a promise of immediate restoration.

Starting or stopping water service

Contact the water office to check service availability at your address and complete the Water Service Agreement linked on the official water page. Ask which documents, deposit and connection charges apply to your account.

The Utility Deposits page is for new customers, separate from regular water bills. It instructs applicants to wait 24 hours after the application is approved and an account is generated before paying the deposit. When moving out or transferring service, ask the office to arrange the final reading and account closure or transfer.

Rates, tariffs & your bill

Use the rate schedule linked from the official water page, or ask the office which tariff applies to your address. Inside- and outside-city service can have different charges. A Texas-wide average bill will not tell you what your account should cost.

Water quality & the annual report

The City’s water page links its Consumer Confidence Report (CCR), the annual drinking-water quality report, along with other water documents. The report labeled 2025 is available there as of September 10, 2026. Use the report’s stated reporting year when reading test results; it does not replace a current service alert.

Leaks, high bills & conservation

A sudden jump in your water bill is often a sign of a leak. A quick way to check: turn off every fixture and watch your water meter — if it keeps moving, water is running somewhere. Common culprits are a running toilet, a dripping faucet, or an outdoor irrigation or hose-bib leak. Reading your meter before and after the billing period also helps you spot problems early. During dry Central Texas summers, the City may ask residents to conserve; simple steps — watering in the early morning, fixing drips promptly, and running full loads — lower both your bill and demand on the system.

Boil-water notices & outages

If the City issues a boil-water notice for your address, follow that notice until the City lifts it. TCEQ guidance says to bring water to a vigorous rolling boil for two minutes, then let it cool before use. Use properly boiled or bottled water for drinking and brushing teeth. Check the City’s current website and alerts for the affected area and status.

Contact and payment details checked against the City Water Department and its linked payment service on September 10, 2026.

Bruceville-Eddy water tower with the Eagles emblem